Contact US

We’d Love to Hear From You

Head Office

133, Peer Muabarak Shah, Bhitarkot, Mahoba, U.P

Phone

+919118629117

Email

banafshajewellery@gmail.com

Stay In Touch

We’d love to stay in touch! Subscribe to our newsletter or follow us on social media for the latest updates, news, and special offers. Your feedback and questions are always welcome—let’s keep the conversation going!

Customer Service

banafshajewellery@gmail.com

+919118629117

Mon- Sat:
10:00 AM – 08:00 PM

Social Media

Got Any Questions?

“Success! We’ve received your submission, and we appreciate you taking the time to share with us. Thank you!”

There has been some error while submitting the form. Please verify all form fields again.

About Our Support Philosophy

At Banafsha Jewellery, we value each message like a gem. Whether you’re asking about product details, shipping timelines, or custom orders, our team is committed to offering timely, thoughtful support. Your satisfaction is our top priority.

Frequently Asked Questions

Find answers to commonly asked questions about our products and services.

How can I place an order?

To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, UPI, and bank transfers and COD. At checkout, you will have the option to choose your preferred payment method.

How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-7 business days. You will receive a tracking number once your order has been shipped.

Do you offer Pan India shipping?

Yes, we ship all over India, covering 24,000+ pin codes via reliable courier partners.

Is your jewellery made from real silver or gold?

Our jewellery includes 925 sterling silver, gold-plated pieces, and hypoallergenic materials. Material details are listed on each product page.

Do you offer custom or personalized jewellery?

We offer limited customizations based on design availability. Reach out with your request, and we’ll get back to you.

What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email and SMS as well as message on your WhatsApp. You can use this tracking number to track the progress of your shipment on our website or the couriers website.

Is my personal information secure?

Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.

How can I contact your customer service?

Our customer service team is available to assist you via email, phone, or live chat on whatsapp. You can find our contact information on our websites Contact Us page. We strive to respond to all inquiries within 24 hours.

What are your customer support hours?

Our support team is available from Monday to Saturday, 10 AM – 6 PM IST. We’re closed on Sundays and national holidays.

I want to collaborate or wholesale with Banafsha. Who do I contact?

We’d love to hear from you. For collaborations or wholesale enquiries, email us at contact@banafshajewellery.in or use the form above.

Free shipping over ₹499 orders

Use Coupon Code: "extra5" For Flat 5% Discount